Privacy Policy

1. Introduction

GentleWavePress ("we," "our," or "us") is dedicated to safeguarding your privacy. This Privacy Policy outlines how we handle your information when you visit our site gentlewavepress.site or when you utilize our yacht charter services.

Consenting to this policy is required when using our services. This policy abides by privacy regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other privacy laws in Canada.

2. Information We Collect

2.1 Personal Information

The personal details you supply to us of your own volition include:

• Reserving a yacht charter
• Reaching out to us via our website or telephone
• Signing up for our newsletter
• Completing forms on our website
• Taking part in our surveys or promotional events

Such data may comprise:

• Your name and ways to contact you like email, telephone, and physical address
• Details for payments (handled securely by outside service providers)
• Preferences for charters and any special needs
• Contacts for emergencies
• Any dietary limits or health information you choose to share

2.2 Automatically Collected Information

When accessing our website, we automatically gather certain data regarding your device and how you utilize our services:

• IP address and geographical data
• Browser details and version
• Visited pages and duration on our site
• Source websites
• Device specifications (model, screen size, etc.)

2.3 Cookies and Tracking Technologies

Cookies and related tracking solutions are utilized to enhance your experience on our website. We apply these for:

• Storing your preferences
• Evaluating website usage and functionality
• Personalizing content
• Developing our services

Your browser settings or our cookie consent feature can be used to adjust cookie preferences.

3. How We Use Your Information

The information we gather is used for purposes such as:

• Service Provision: For the delivery of yacht charter services, processing your reservations, and corresponding regarding your bookings
• Client Support: To address your concerns and offer support
• Payment Transactions: To manage payments and billing
• Protection and Safety: To maintain the integrity of our services and guard against deceptive actions
• Promotion: With your permission, to send marketing communications and updates
• Site Enhancement: To assess usage trends and better our web platform’s performance
• Adhering to the Law: To fulfill legal and regulatory obligations

4. Information Sharing and Disclosure

We never sell, trade, or rent out your personal details to others. However, we might share your data under these conditions:

4.1 Service Partners

We may provide information to reputable external providers that help us with payment processing, website hosting, maintenance, electronic marketing, analytics, performance monitoring, and customer service.

4.2 Lawful Necessities

Whenever demanded by law or to respond to legal procedures, court orders, emergencies, or to investigate suspected fraudulent or illicit activities, we may disclose your information.

4.3 Corporate Changes

Should our company undergo a merger, acquisition, or asset sale, your personal data may be part of the assets transferred.

5. Data Security

We put in place suitable safeguards like encryption, secure servers, and access management, to protect your data from unauthorized access, alteration, sharing, or destruction.

Yet, no internet-based method or electronic storage can be guaranteed as completely secure. Absolute security of your data cannot be wholly assured.

6. Data Retention

Your personal data is only kept for the time necessary to serve the collected purposes or as dictated by law. Typical retention times are:

• Charter bookings: 7 years for tax/legal reasons
• Communications for marketing: Until you opt-out or ask for deletion
• Website analytics: 26 months
• Client assistance: 3 years from the last interaction

7. Your Rights and Choices

You have certain rights such as accessing, correcting, deleting your data (as law permits), moving your data, electing out of marketing, and managing cookies. To action these rights, reach us using the information below.

8. Third-Party Services

8.1 Google Analytics

We employ Google Analytics to study our website traffic. Opting out is possible using the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

We may have links to social media platforms, which have their own privacy policies.

8.3 Payment Processors

We work with third-party payment processors compliant with the PCI DSS standards.

9. International Data Transfers

We may move and process your data in countries other than Germany, and we take appropriate precautions consistent with global privacy regulations.

10. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect children's data. Contact us promptly if you think a child has provided their information to us.

11. Changes to This Privacy Policy

Modifications to this Privacy Policy may be made to mirror changes in our practices or legal mandates. We will inform you through the updated policy on our site, emails to registered users, or a notice on our website. Continued use after the modification date indicates consent.

12. Contact Information

For questions about this Privacy Policy or our handling of data, you may contact us:

13. Complying with Google Ads User Consent Policy

We abide by the Google Ads user consent policies. Cookie/tracking preferences can be adjusted at any time via our cookie settings.